Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions regarding our products, your order, delivery, and our guarantees.
This FAQ is for informational purposes only. In case of contradiction, the General Terms and Conditions of Sale, Legal Notices, and Data Protection Policy prevail.
It is not mandatory to create an account. However, creating an account will allow you to:
- no longer have to re-enter your information
- access your order tracking and history at any time
- receive an invoice
We deliver throughout Europe as well as to some countries outside Europe such as Switzerland, Canada, or Turkey.If you are located in another country, feel free to contact us for a personalized offer via our contact form.
You can find the different countries and the shipping fees we apply by visiting the "Delivery & Returns"
The prices displayed on the site are expressed including all taxes (VAT).
Shipping costs vary depending on the chosen delivery method as well as the destination of your order.
You can enjoy free shipping for orders over €70 in BE, LU, NL, FR, and DE, or over €100 for orders elsewhere.
You can find the shipping costs we apply by visiting the "Delivery & Returns"
We offer a range of secure international payment methods by credit card, as well as the option to pay by bank transfer.
Yes, an invoice can be obtained provided you clearly indicate the company's details (name, address, VAT number, ...) and request it at the time of order confirmation. If you have created an online account, the invoice will be accessible from your customer area.
Yes, no problem, you just need to specify it when confirming your order as mentioned on our gift page.
If you have not received your package within the announced timeframe, we first invite you to check the delivery tracking using the link provided in your shipping confirmation email.
If the deadline has passed or if the tracking seems stuck, contact our customer service via the contact form specifying your order number. We will open an investigation with the carrier to locate your package and find a quick solution.
We advise you to check your mailbox, with your acquaintances and neighbors.
If you cannot find your package, please contact us quickly via the contact form. We will open an investigation with the carrier to clarify the situation.
If your package arrives visibly damaged, we recommend that you make a note with the carrier at the time of delivery if possible.
Then contact our customer service via the contact form as soon as possible, attaching photos of the package and the affected product. We will do what is necessary to offer you an appropriate solution (replacement or other).
We apologize for this inconvenience. Please contact our customer service via the contact form indicating your order number and attaching a photo of the received items.
We will carry out a verification and arrange for the correct item to be sent or the most appropriate solution as soon as possible.
We invite you to contact our customer service via the contact form to arrange for a new shipment.
If the package is returned to us due to an incorrect delivery address or if it was not claimed in time, unfortunately, the reshipping costs will be charged to you.
We offer a 14-day return policy for all products,except for personalized products which are excluded from the right of withdrawal.
Our page "Delivery & Returns" outlines the procedure to follow.
Yes, if the purchase was made as a gift, exchanging it for another product from the brand is possible within 30 days of purchase, provided that the product has not been personalized at the buyer's request. Our page "Delivery & Returns" outlines the procedure to follow.
Our jewelry, carefully gold-plated with fine gold, is designed to accompany you every day.
To preserve their shine and the finesse of the gold plating, avoid repeated and prolonged contact with water, perfumes, creams, and chemicals.
To extend their lifespan, it is advisable to remove your jewelry before taking a shower, exercising, sleeping, or doing housework. Semi-precious, natural, and delicate stones will particularly appreciate these attentions.
When you are not wearing them, store your jewelry separately in their original pouch or a box, away from moisture and light.
A simple maintenance with a soft, dry cloth will preserve their shine over time.
Our jewelry is designed to last. We select high-quality components and apply a gold plating that exceeds market standards to guarantee you an exceptional product. Despite the special attention given to the choice of materials and the quality controls carried out throughout production, a defect may exceptionally occur. That is why we offer a 6-month warranty covering any manufacturing or assembly defect that appears under normal use of the jewelry.
We do not cover defects that arise from the use of aggressive products (such as chlorine, corrosive cleaning products, body creams, perfumes, etc.) for which we cannot guarantee the durability of the plating.
To preserve the beauty and longevity of your jewelry, we recommend that you carefully follow our care instructions, to avoid any premature deterioration.
Contact our customer support team using the contact form on our website.
We are committed to providing quick and effective solutions to ensure your satisfaction.
We only use and retain data that is strictly necessary for managing orders and the business relationship. They are in no way shared with third parties. See our Data Protection Policy for more details.
We implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data, in accordance with the GDPR. Please see our Data Protection Policy for more details.
You have the right to access, rectify, object to, erase, and limit the processing of your data in accordance with our Data Protection Policy.